HydroFLOW Israel
Cancellation rights, refunds and return-shipping costs in the HydroFLOW Israel online shop.
Hydroflow Israel Ltd (company no. 510683410), trading as HydroFLOW Israel.
Sapir 5, Check Post, Haifa
Phone: 04-9121110
Email: hi@hydroflow-israel.co.il
You may cancel a transaction made on the Site in accordance with Israel’s Consumer Protection Law, 5741-1981, and the Consumer Protection (Transaction Cancellation) Regulations, 5771-2010: within 14 days of receiving the product or the disclosure document about the transaction, whichever is later.
To cancel, contact us by email or phone and state the order number. Where the cancellation is not due to a defect, a mismatch with the details provided, or late delivery, a cancellation fee of 5% of the transaction price or NIS 100, whichever is lower, may be charged. The fee includes the delivery charge paid when ordering and any other expense connected with the transaction and its cancellation, and the total amount charged to the customer will not exceed the amount stated. The product must be returned in its original packaging and in the condition in which it was delivered; if its condition has deteriorated significantly, we reserve the right to claim the reduction in its value, as the law permits.
Cost of return shipping: where the cancellation is not due to a defect, a mismatch with the details provided, or late delivery, the customer is responsible for returning the product to the company’s office (Sapir 5, Check Post, Haifa) and for the cost of return shipping. We recommend a tracked shipping service. Where the cancellation is due to a defect, a mismatch between the product and the details provided, or late delivery, we will collect the product at our expense, and no cancellation fee will be charged.
The refund is made by the payment method used for the transaction, within 14 days of receiving the cancellation notice, in accordance with the law.
Products bought on sale: products bought on sale cannot be refunded or exchanged beyond the rights set by law. The cancellation right under the Consumer Protection Law, and consumer rights in the case of a defect or non-conformity, also apply to products bought on sale.
A defective product, or one that does not match the order: contact us as soon as you find the defect and we will handle it under the Consumer Protection Law and the Sale Law, regardless of the cancellation right.
Last updated: November 2026.