HydroFLOW Israel
HydroFLOW Israel (the authorised, exclusive distributor of Hydropath Technology Ltd in Israel) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information.
This policy (together with our Cookie Policy and any other document referred to in it) sets out the basis on which we process personal information collected through this website. The controller of the database is HydroFLOW Israel, Sapir 5, Check Post, Haifa.
We may update this policy from time to time. Material changes will be published on the site together with the updated policy. You are not obliged to provide us with personal information, but if you choose not to, we may be unable to provide you with the products or services requested, or to respond to your enquiries.
Information you provide directly — name, email address and phone number, and any information you provide when filling in forms on the site (for example, a contact form) or when corresponding with us by phone, email or any other means.
Information collected automatically — when using the site we may collect information such as your IP address, browser type and language, operating system, the site you arrived from, and the date and time of your visit. This information is used to understand usage patterns, manage the site and improve our services.
Information collected via cookies — the site uses cookies to distinguish you from other users and improve the browsing experience. See our Cookie Policy for full details.
Information from third parties — we may receive information about you from trusted service providers acting on our behalf, such as analytics providers, website hosting and maintenance providers, and delivery and payment-processing providers.
We use the information we collect to: provide you with products and services and offer quotes; verify your identity; ensure the site’s content is displayed optimally for you; manage the site and carry out troubleshooting, data analysis and research; send you, with your consent, marketing material or information about promotions and new products; and comply with legal obligations imposed on us, including in connection with an investigation by a public authority or legal proceedings.
We process personal information on the basis of one or more of the following: your consent — particularly for sending direct and marketing communications, in accordance with Section 30A of the Communications (Telecommunications and Broadcasting) Law, 5742-1982; performance of a contract with you, for example to supply products and services; compliance with a legal obligation applicable to us; and our legitimate interest, including marketing and advertising our products and services, improving existing products and services, handling customer enquiries and complaints, and preventing and investigating fraud or wrongdoing.
Where processing is based solely on your consent, you may withdraw that consent at any time, in which case we will stop processing the information for that purpose.
We do not sell or rent your personal information to others for marketing purposes. However, we may share information with: service providers and business partners for the purpose of supplying products and services (including delivery and payment-processing services); analytics providers who help us improve the site; our parent company, Hydropath Technology Ltd (UK), which developed the technology underlying our products; potential buyers or sellers of the business, in the event of a sale or acquisition of assets; and government bodies, regulators or law-enforcement authorities, to the extent we are required to do so by law.
Because the technology underlying HydroFLOW® products was developed by the UK company Hydropath Technology Ltd, certain information may be transferred to the UK or other countries. Such transfers are carried out in accordance with the Privacy Protection Regulations (Transfer of Data to Databases Outside the Borders of the State), 5762-2001, and with appropriate safeguards in place. For further details or a copy of the safeguards, you may contact us at the address provided at the end of this document.
We take reasonable, standard security measures to prevent loss, misuse or unauthorised access to your personal information. Access to information is limited to employees, agents and contractors who need it to perform their roles, and they are bound to maintain its confidentiality. However, transmitting information over the internet is not completely secure, and we cannot guarantee the security of information transmitted to the site; any such transmission is at your own risk.
We retain your personal information only for as long as necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law.
The site may contain links to third-party websites. We have no control over how these websites and services handle personal information, and we are not responsible for their privacy policies. We recommend reviewing the privacy policy of any third-party site you visit.
Under Israel’s Protection of Privacy Law, 5741-1981, and its amendments (including Amendment 13), you have, among others, the following rights: right of access — to review information held about you in our databases; right of rectification — to request that information which is incorrect, incomplete, unclear or outdated be corrected or deleted; right to object to direct marketing — under Section 17D of the law, you may at any time request to be removed from a mailing list used for direct marketing, including via the unsubscribe option in any marketing message sent to you; and the right to withdraw consent you have given for the processing of information, in cases where consent is the sole legal basis for processing.
To exercise these rights, please contact us using the details provided at the bottom of this document.
If you are not satisfied with how we have handled your personal information, we would welcome the opportunity to address your concern directly first. In addition, you have the right to file a complaint with the Privacy Protection Authority:
The Privacy Protection Authority
Ministry of Justice, 29 Salah al-Din St, Jerusalem
Website: gov.il/en/departments/the_privacy_protection_authority
For any question, comment or request regarding this privacy policy, you can contact us:
HydroFLOW Israel
Sapir 5, Check Post, Haifa
Phone: 04-9121110
Email: hi@hydroflow-israel.co.il
This document is a general guide to how we handle personal information and does not constitute legal advice. Last updated: July 2026.